Service Quality and Evaluation of Park and Recreation Services

So Yon Lee, James F. Petrick & John L. Crompton (2007). The Roles of Quality and Intermediary Constructs in Determining Festival Attendees’ Behavioral Intention. Journal of Travel Research 45(4), 402-412. (Full Text)

Andrew T. Kaczynski, John L. Crompton & John E. Emerson (2003). A Procedure for Improving the Accuracy of Visitor Counts at State Parks. Journal of Park and Recreation Administration 21(3), 140-151. (Full Text)

Stacy R. Tomas, David Scott & John L. Crompton (2003). Assessing Service Quality and Benefits Sought Among Zoological Park Visitors. Journal of Park and Recreation Administration 21(2), 105-124. (Full Text)

Shu tian-Cole and John L. Crompton (2003). A Conceptualization of the Relationships Between Service Quality and Visitor Satisfaction and their links to Destination Selection. Leisure Studies 22(1), 65-80. (Full Text)

Stacy R. Tomas, David Scott & John L. Crompton (2002). An Investigation of the Relationships Between Service Quality, Satisfaction, and Intention to Visit Among Visitors to a Zoo. Managing Leisure: An International Journal 7(4), 239-250. (Full Text)

Shu Tian-Cole, John L. Crompton & Victor L. Willson (2002). An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions Among Visitors to a Wildlife Refuge. Journal of Leisure Research 34(1), 1-24. (Full Text)

John L. Crompton (2001). On-site Sampling: A Potential Source of Overestimating Visitor Use. (Research Note). Journal of Travel Research, 39(3), 321-322. (Full Text)

John L. Crompton & Shu Tian-Cole (2001). An Analysis of Thirteen Tourism Surveys: Are Three Waves of Data Collection Necessary? Journal of Travel Research, 39(4), 356-368. (Full Text)

Dwayne A. Baker & John L. Crompton (2000). Quality, Satisfaction and Behavioral Intentions. Annals of Tourism Research, 27(3), 785-804. (Full Text)

John L. Crompton & Shu Tian (1999). What Response Rate Can be Expected from Questionnaire Surveys that Address Park and Recreation Issues? Journal of Park and Recreation Administration, 17(1), 60-72. (Full Text)

Edouard V. Novatorov, Seong Seop Kim, Kent Wall & John L. Crompton (1998). The Index of Recreation Marketing Excellence: An Audit Instrument for Measuring the Effectiveness of Marketing Efforts at a Student Recreation Center. Journal of Park and Recreation Administration, 16(3), 58-80. (Full Text)

Rebecca D. Childress & John L. Crompton (1997). A Comparison of Alternative Direct and Discrepancy Approaches to Measuring Quality at a Festival. Journal of Travel Research, 36(2), 43-57. (Full Text)

John L. Crompton & Lisa L. Love (1995). The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival. Journal of Travel Research 34(1), 11-24. (Full Text)

John L. Crompton, Kelly J. MacKay & Daniel R. Fesenmaier (1991). Identifying Dimensions of Service Quality in Public Recreation. Journal of Park and Recreation Administration, 9(3), 15-28. (Full Text)

Julia A. Hamiltion, John L. Crompton and Thomas A. More (1991). Identifying the Dimensions of Service Quality in a Park Context. Journal of Environmental Management 32(3), 211-220. (Full Text)

Kelly J. MacKay & John L. Crompton (1990). Measuring the Quality of Recreation Services. Journal of Park and Recreation Administration, 8(3), 47-56. (Full Text)

John L. Crompton & Kelly J. MacKay (1989). Users’ Perceptions of the Relative Importance of Service Quality Dimensions in Selected Public Recreation Programs. Leisure Sciences, 11(4), 367-375. (Full Text)

Kelley J. MacKay & John L. Crompton (1988). Alternative Typologies for Leisure Programs. Journal of Park and Recreation Administration. 6(4), 52-54. (Full Text)

Kelly J. MacKay & John L. Crompton (1988). A Conceptual Model of Consumer Evaluation of Recreation Service Quality. Leisure Studies, 7(1), 41-50. (Full Text)

Seoho Um, John L. Crompton & Daniel R. Fesenmaier (1988). Additional Considerations in Sample Size Decisions for Recreation Participation Surveys. Journal of Park and Recreation Administration, 6(3), 55-59. (Full Text)

John L. Crompton & Charles W. Lamb (1986). The Marketing Audit: A Starting Point for Strategic Planning. Journal of Park and Recreation Administration, 4(1), 19-34. (Full Text)

Seoho Um & John L. Crompton (1986). The Importance of Testing for a Significant Difference Between Two Pearson Product-Moment correlation Coeffiecients. (Research Note). Journal of Leisure Research, 18(3), 206-209. (Full Text)

John L. Crompton & Nick Duray (1985). An Investigation of the Relative Efficacy of Four Alternative Approaches to Importance‑Performance Analysis. Journal of the Academy of Marketing Science, 13(4), 69-80. (Full Text)

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